Your Go-Live Support Tool for Rapid Issue Resolution
Nexus Neo is a lightweight, efficient, and fully customisable support tool. Large-scale clinical software implementations require multiple layers of immediate triage. Nexus Neo enables on-the-ground floorwalking staff to quickly and efficiently log issues directly from any mobile device or workstation with a web browser.
All issues logged can be seen in real time by command centre leads—allowing pre-emptive measures, dynamic reallocation of floorwalking resources, and informed evidence-based decision making throughout hospital cutover.
Nexus Neo Live Triage
Clinical Inpatient Order Workflow — Floorwalker Assigned
Logged 2 mins ago • Response: 45sOrder Comms Barcode Scan • SOP Refreshed
Resolved in 3.4 minsPerioperative Discharge Sign-off Workflow
Floorwalker On-Site • 1 min agoHow Nexus Neo Works
From Bedside Incident to Command Centre Resolution in Minutes
Instant On-Ward Launch
Floorwalkers scan a ward QR badge or tap the mobile PWA bookmark on iPhones, iPads, Androids, or Computer on Wheels (COWs) with zero App Store friction.
15-Second Dynamic Smart Forms
Smart conditional logic adjusts question trees dynamically based on the clinical specialty and EPR module, enabling 15-second issue capture.
Command Centre Heatmap & Dispatch
Trust command leads monitor live ward heatmaps in real-time, instantly spotting emerging workflow confusion and redeploying nearby floorwalkers.
SteerCo Board Analytics & Audit
Automated SLA timers, resolution verification, and one-click PDF/CSV board reports provide executive stakeholders with complete Go-Live governance.
Key Capabilities
Designed by Healthcare Floorwalkers, for Healthcare Floorwalkers
1. 100% Mobile Responsive PWA
Runs flawlessly on any smartphone, iPhone, iPad, Android tablet, COW (Computer on Wheels), and desktop workstation with zero software download delays.
2. Dynamic Smart Forms
Reduce the completion time of forms with dynamically presented questions based on the answers already given, allowing rapid 15-second issue submissions.
3. Real-Time Heatmap Log
All logged issues stream directly to the hospital command centre in real time. Visualise ward heatmaps to relocate floorwalkers instantly to strained wards.
4. Complete Customisation & White-Labelling
Tailor ward names, escalation categories, EPR modules, and trust branding. Integrate seamlessly within other web applications and hospital operational rotas.
5. Executive Analytics Dashboard
Stunning command dashboards displaying key metrics for planning, trend spotting, and post-Go-Live auditing. Export data in CSV, PDF, and high-res presentation formats.
Empower Your EPR Floorwalkers with Nexus Neo
Eliminate chaotic paper logs, unmonitored WhatsApp groups, and lost support tickets during your next EPR Go-Live.
- Instant setup for Acute, Mental Health, and Community Trusts
- Pre-configured taxonomies for Cerner, Epic, Meditech, and RIO
- Live training for floorwalkers and command centre commanders
- Accessible on G-Cloud 15 framework